STRATASYS SUPPORT SERVICES

ArtSystems 3D printer engineers are trained and certified by Stratasys. Offering coverage across UK and Ireland with a comprehensive range of support services ensuring the quickest and most effective repair service possible.

Stratasys support services from ArtSystems

All our service support and warranty contracts, are fully authorised by Stratasys and our engineering team is certified by Stratasys to deliver, install, train, service and repair the range of Stratasys 3D printers we sell.

Stratasys Certified Service Engineers

  • We have more UK based Stratasys Service Engineers than any other company
  • We have more experience with Stratasys Idea series printers than anyone else in the UK
  • Our Stratasys Certified Service Engineers are trained to the highest levels of accreditation possible

Our service engineers are trained and certified by Stratasys, with regular updates when new products or technology is introduced. Choosing authorised engineers means you receive the very best level of expertise for your 3D printer to keep downtime to a minimum.


What 3D printers do we support?

uPrint SE uPrint SE Plus Mojo
uPrint SE uPrint SE Plus Mojo

Compare the facts

What do you get? Stratasys Backed ArtSystems Service Contract Non-authorised Service Company Insurance Policy
Full Parts & Labour Cover Yes Yes Yes
with excess
Stratasys SLA Agreement on Parts Yes No No
1 hour call back from Stratasys Qualified Engineer Yes No No
Next Day Site Visit Yes Yes No
Use of Stratasys Qualified Engineers Guaranteed Yes No No
Use of Genuine Stratasys Parts Guaranteed Yes No No
Support escalation process (if required) Yes No No
ISO 14001 & 9001 Service Company Yes No No

Stratasys Authorised Service Partner
Stratasys Genuine Parts

Stratasys Genuine Parts

We hold high levels of Stratasys spare parts in our UK warehouse for next day delivery, but where this is not possible, we have Service Level Agreements (SLAs) in place with Stratasys enabling you to get the highest priority delivery.

Time and material repairs

We offer a range of service contract options tailored to your business however, some people choose not to go down this route.

ArtSystems offer a range of time and materials contracts for Stratasys Equipment that is not linked to any contract. This options still offers you access to genuine manufacturer trained service engineers and parts.

Are there any differences between Time and Materials Service to Standard Contract Service

The time and materials option do have a few drawbacks that maybe worth considering, the main one being that without any Service Level Agreement (SLAs) with Stratasys, if we do not have stock, you could be waiting longer for parts.

Contract customers also receive priority over time and materials service engineers, this means if we need to re-direct an engineer from a time and materials booking for a contract customer at any time, we are obliged to do this.

Waiting for parts or an engineer means deadlines could be missed due to extended production down-time which can be negated by a full service contract.

ISO 9001 & ISO 1400 Certification

ISO Certified Technical Operations

All of our technical operations are accredited to ISO 9001 quality management standards to ensure excellent service and trouble-free repair that meets and exceed your expectations.

Flexible payment options

Flexible Payment Options

As well as tailoring our service contracts to fit the needs of your specific products and business types we offer a range of payment terms tailored to your business needs. To find out more call one of our service team representatives on 0115 9380 380.