MAKERBOT SUPPORT SERVICES

ArtSystems highly experienced network of engineers across the UK and Ireland offer a broad range of repair services to ensure you get the most out of your MakerBot equipment and in the eventuality of a break down ensures a quick and efficient repair.

MakerBot

We are fully authorised by MakerBot to deliver, install, train, service and repair all MakerBot 3D printers sold in the UK. No one else is able to offer this range of authorised services in the UK.

MakerBot Trained Service Engineers

  • We have more UK based MakerBot Service Engineers than any other company
  • We have more experience with MakerBot 3D printers thank anyone else in the UK
  • Our MakerBot certified Service Engineers are trained to the highest levels of accreditation possible

Our service engineers are training and certified by MakerBot, with regular updates when new products or technology is introduced. Choosing authorised engineers means you recieve the very best level of expertise for your 3D printer to keep downtime to a minimum

MakerBot Authorized Service Partner

Compare the facts

What do you get? MakerBot Backed ArtSystems Service Contract Non-authorised Service Company Insurance Policy
Full Parts & Labour Cover Yes Yes Yes
with excess
MakerBot SLA Agreement on Parts Yes No No
1 hour call back from MakerBot Qualified Engineer (if required) Yes No No
Use of MakerBot Qualified Engineers Guaranteed Yes No No
Use of Genuine MakerBot Parts Guaranteed Yes No No
Support escalation process (if required) Yes No No
ISO 14001 & 9001 Service Company Yes No No

What MakerBot 3D printers do we support?

MakerBot
Replicator Z18
MakerBot
Replicator +
MakerBot
Replicator
MakerBot
Replicator 2X
MakerBot
Replicator 2
MakerBot
Replicator Mini +
MakerBot
Replicator Mini

MakerBot Genuine Parts

We hold the majority of spare parts in our UK warehouse for next day delivery, but for those parts that elude us, we have Service Level Agreements (SLAs) with MakerBot enabling us to get the highest priority of delivery.

Time and material repairs

We offer a range of service contract options tailored to your business however, some people choose not to go down this route.

ArtSystems offer a range of time and materials contracts for MakerBot Equipment that is not linked to any contract. This options still offers you access to genuine manufacturer trained service engineers and parts.

Are there any differences between Time and Materials Service to Standard Contract Service

The time and materials option do have a few drawbacks that maybe worth considering, the main one being that without any Service Level Agreement (SLAs) with MakerBot, if we do not have stock, you could be waiting longer for parts.

Contract customers also receive priority over time and materials service engineers, this means if we need to re-direct an engineer from a time and materials booking for a contract customer at any time, we are obliged to do this.

Waiting for parts or an engineer means deadlines could be missed due to extended production down-time which can be negated by a full service contract.

ISO 9001 & ISO 1400 Certification

ISO Certified Technical Operations

All of our technical operations are accredited to ISO 9001 quality management standards to ensure excellent service and trouble-free repair that meets and exceed your expectations.

Flexible payment options

Flexible Payment Options

As well as tailoring our service contracts to fit the needs of your specific products and business types we offer a range of payment terms tailored to your business needs. To find out more call one of our service team representatives on 0115 9380 380.