HP SUPPORT SERVICES

ArtSystems' network of HP certified engineers cover all of the UK and Ireland delivering high quality support for the HP Latex and UV printer range. Our aim is to ensure you get the most out of your hardware and if you are unlucky and have a printer down we can get you up and running as fast as possible.

HP

HP support services from ArtSystems

Simply put, we are HP's biggest certified service provider in the UK and we have a unique level of access to HP training and support.

ArtSystems covers the entire range of HP Latex and Scitex UV flatbed printers with unprecedented levels of knowledge and experience.

HP Trained Service Engineers

  • We have the largest team of UK based HP service engineers
  • We have more experience with HP large format printers than any other company in the UK
  • Our HP Service Engineers are trained to levels not available to other companies in the UK

Our external service engineers are all trained and certified by HP. This means regular refresher courses at HP's Barcelona headquarters and full, anytime access to the HP product development and support network.

Using non-authorised engineers can be a risky business, as they may not be working to HP standards or processes or have access to the very latest information or repair techniques.

Compare the facts

What do you get? HP Backed ArtSystems Service Contract Non-authorised Service Company Insurance Policy
Full Parts & Labour Cover Yes Yes Yes
with excess
HP SLA Agreement on Parts Yes No No
1 hour call back from HP Qualified Engineer Yes No No
Next Day Site Visit Yes Yes No
Use of HP Qualified Engineers Guaranteed Yes No No
Use of Genuine HP Parts Guaranteed Yes No No
Escalation to HP Level 3 support if required Yes No No
ISO 14001 & 9001 Service Company Yes No No

What HP large format printers do we support?HP Authorised Service Partner

HP Latex 3500 HP Latex 3100 HP Latex 3000 HP Latex 1500 Scitex LX850 Scitex LX820 Scitex LX800
HP Latex 3500 HP Latex 3100 HP Latex 3000 HP Latex 1500 HP Scitex LX850 HP Scitex LX820 HP Scitex LX800
Scitex LX610 Scitex LX600 HP Latex 570 HP Latex 560 HP Latex 370 HP Latex 365 HP Latex 360
HP Scitex LX610 HP Scitex LX600 HP Latex 570 HP Latex 560 HP Latex 370 HP Latex 365 HP Latex 360
HP Latex 335 HP Latex 330 HP Latex 315 HP Latex 310 HP Latex 280 HP Latex 260 HP Designjet L28500
HP Latex 335 HP Latex 330 HP Latex 315 HP Latex 310 HP Latex 280 HP Latex 260 HP Designjet L28500
HP Designjet L26500 HP Designjet L25500 Scitex FB750 Scitex FB700 Scitex FB550 Scitex FB500
HP Designjet L26500 HP Designjet L25500 HP Scitex FB750 HP Scitex FB700 HP Scitex FB550 HP Scitex FB500
HP Genuine Parts

HP Genuine Parts

We know how essential it is for you to get back up and running, so we hold over half a million pounds worth of HP genuine spare parts for next day delivery.

Although boasting a 91% success rate for our Next Day Service promise, if we don't have stock we also have Service Level Agreements (SLA) with each HP Printer, enabling us to provide you with the highest priority service.

Time and material repairs

We offer a range of service contract options tailored to your business however, some people choose not to go down this route.

ArtSystems offer a range of time and materials contracts for HP large format printers that are not linked to any contract. This options still offers you access to genuine manufacturer trained service engineers and parts.

Are there any differences between Time and Materials Service to Standard Contract Service

The time and materials option do have a few drawbacks that maybe worth considering, the main one being that without any Service Level Agreement (SLAs) with HP, if we do not have stock, you could be waiting longer for parts.

Contract customers also receive priority over time and materials service engineers, this means if we need to re-direct an engineer from a time and materials booking for a contract customer at any time, we are obliged to do this.

Waiting for parts or an engineer means deadlines could be missed due to extended production down-time which can be negated by a full service contract.

HP Authorised Phoenix Repair Centre

ArtSystems are one of only two service providers in the world (and the only one in the UK) to offer repairs, maintenance and service on the Phoenix range and fully authorised by HP.

What are Phoenix printers?

HP Designjet T and Z series printers that are returned to HP and then undergo a rigorous repair and refurbishment proves. Once complete these re-manufactured printers provide a range of fully HP warranted wide format printers of superb value.

With two in-house fully trained and certified HP Designjet engineers, we offer HP Service support contracts for all of the Phoenix range.

ISO 9001 & ISO 1400 Certification

ISO Certified Technical Operations

All of our technical operations are accredited to ISO 9001 quality management standards to ensure excellent service and trouble-free repair that meets and exceed your expectations.

Flexible payment options

Flexible Payment Options

As well as tailoring our service contracts to fit the needs of your specific products and business types we offer a range of payment terms tailored to your business needs. To find out more call one of our service team representatives on 0115 9380 380.