COLORTRAC SUPPORT SERVICES

ArtSystems Colortrac trained and authorised service engineers deliver repair services across UK and Ireland ensuring that in the eventuality of a breakdown you get the quickest and most effective repair possible.

Colortrac

Colortrac support services from ArtSystems

All our service support and warranty contracts are fully authorised by Colortrac enabling us to deliver, install, train, service and repair the entire range of Colortrac large format scanners.

Colortrac Certified Service Engineers

  • The largest team of UK based Colotrac service engineers
  • Greater in-depth knowledge and experience with Colortrac large format scanners than anyone else in the UK
  • Our certified service engineers have the highest level of training possible from Colortrac

All of our service engineers are fully trained and certified by Colortrac, with regular refresher training covering new products or technology. Choosing authorised engineers means you recieve the very best level of expertise for your machine to keep production downtime to a minimum.

Colortrac Certified Service Partner

Compare the facts

What do you get? Colortrac Backed ArtSystems Service Contract Non-authorised Service Company Insurance Policy
Full Parts & Labour Cover Yes Yes Yes
with excess
Colortrac SLA Agreement on Parts Yes No No
1 hour call back from Colortrac Qualified Engineer Yes No No
Next Day Site Visit Yes Yes No
Use of Colortrac Qualified Engineers Guaranteed Yes No No
Use of Genuine Colortrac Parts Guaranteed Yes No No
Support escalation process (if required) Yes No Np
ISO 14001 & 9001 Service Company Yes No No

What Colortrac large format scanners do we support?

SmartLF SG Series SmartLF Gx+ Series SmartLF SC Xpress Series SmartLF SC Series SmartLF Scan! Series
Colortrac Genuine Parts

Colortrac Genuine Parts

We hold the majority of spare parts in our UK warehouse for next day delivery, but for those parts that elude us, we have Service Level Agreements (SLAs) in place enabling you to get the highest priority delivery.

Time and material repairs

We offer a range of service contract options tailored to your business however, some people choose not to go down this route.

ArtSystems offer a range of time and materials contracts for Colortrac equipment that is not linked to any contract. This options still offers you access to genuine manufacturer trained service engineers and parts.

Are there any differences between Time and Materials Service to Standard Contract Service

The time and materials option do have a few drawbacks that maybe worth considering, the main one being that without any Service Level Agreement (SLAs) with Colortrac, if we do not have stock, you could be waiting longer for parts.

Contract customers also receive priority over time and materials service engineers, this means if we need to re-direct an engineer from a time and materials booking for a contract customer at any time, we are obliged to do this.

Waiting for parts or an engineer means deadlines could be missed due to extended production down-time which can be negated by a full service contract.

ISO 9001 & ISO 1400 Certification

ISO Certified Technical Operations

All of our technical operations are accredited to ISO 9001 quality management standards to ensure excellent service and trouble-free repair that meets and exceed your expectations.

Flexible Payment Options

As well as tailoring our service contracts to fit the needs of your specific products and business types we offer a range of payment terms tailored to your business needs. To find out more call one of our service team representatives on 0115 9380 380.